Assessor Resource

SIRRRPK013A
Hire and sell video and DVD products and services

Assessment tool

Version 1.0
Issue Date: May 2024


This unit involves the application of product knowledge to advise customers and other sales staff with regard to membership, movie and game hire, product range, video game and home theatre accessories and the application of store movie and game hire procedures.

This unit describes the performance outcomes, skills and knowledge required to recommend and provide advice on movie and game products to customers and administer movie and game hire.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

continually updates and applies product knowledge to provide comprehensive advice to customers and staff, including accessing information

consistently applies store policy and procedures and industry codes of practice in regard to sales and customer service procedures

advises customers and informs sales team members of types and features of store range of movie and game products and services, including videos and DVDs, video games, music CDs, equipment and accessories

advises on and administrates store membership requirements

demonstrates correct administration of product hire and return procedures according to store policy.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant sources of product information

relevant documentation, such as:

store policy and procedures manuals

relevant legislation and industry codes of practice

an appropriate range of movie and game products and services

a range of customers with different requirements.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpersonal communication skills to:

apply product knowledge by providing information and advice to customers and staff

advise on membership through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

handling customers with special needs, including difficult or abusive customers

keyboard operation to facilitate data entry of customer membership, hire and return of video tapes, DVDs and games

operating store range of products, including home theatre and games console set-up

literacy skills in regard to:

reading and understanding product information and warnings

reading and understanding store policy and procedures

numeracy skills in regard to data entry.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to:

sales and customer service

methods of dealing with special needs and requests of customers

customer complaints

hire and return of videotapes, DVDs and games and games consoles

types and features of store range of video products

store maintenance requirements

store range of movie and game services

basic operation of the home entertainment industry

relevant legislation and statutory requirements

relevant industry codes of practice.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Product knowledge may include:

new trends in home entertainment media

genres and themes of movies and games

new releases

directors

actors

price

country of manufacture

media format

performance efficiency

safety features

care and maintenance requirements

movie and game availability

movie and game type and content

censors classification.

Relevant sources of information may include:

video source directories

store product manuals

supplier and distributor preview DVDs, clips and samples

supplier and distributor brochures

customer reports and recommendations

press, television, radio or online reviews.

Customers may include:

new or repeat contacts

external and internal contacts

customers with routine or special requests

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Staff members may include:

new or existing staff

full-time, part-time, casual or contract staff

people with varying levels of language and literacy

people from a range of cultural, social and ethnic backgrounds.

Product range may include:

video and DVD movies for sale or hire

video and television accessories

blank videotapes and DVDs

video and computer games

games consoles for sale or hire

music CDs

confectionery

promotional products

value bundles.

Legislative requirements may include:

censorship and copyright legislation

customs regulations

X and R rated licensing requirements

privacy laws

censorship classification

sale of second-hand goods

consumer law

Trade Practices and Fair Trading Acts.

Terms and conditions may include:

due dates for return of rented items

late charges

use of cards by unauthorised persons.

Store policy and procedures with regard to:

hiring and selling home entertainment media

interaction with customers

maintenance and repair of damaged stock

replacement of stock for display and filing.

Visually inspect may include checking for:

tape rewind

heat damage, casing warped

scratches, damage and breakage

security seals where applicable.

Display categories for stock may include:

media type, e.g. DVD, videotape or game

series

themes

release date

special promotions

actor or director

duration of loan.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop product knowledge by accessing relevant sources of information. 
Research comparisons between products according to product information. 
Demonstrate accurate operation and use of store products. 
Apply product knowledge to advise customers and other staff members on available product range. 
Provide accurate information to customers according to legislative requirements. 
Convey membership application terms and conditions to customer. 
Maintain security of customer details according to legislative requirements and store policy and procedures. 
Check membership details for restricted access prior to rental according to legislative requirements and store policy. 
Visually inspect movie and game media for damage prior to hire. 
Complete movie and game hire procedure according to store policy. 
Request proof of age and refuse hire, if applicable, according to legislative requirements and store policy. 
Acknowledge movie and game returns and accurately update customer details on record system according to store procedures. 
Visually inspect returned movie and game media for damage and rewind videos if required. 
Replace damaged or torn covers and slicks as required. 
Remove faulty or damaged stock from circulation according to store procedures. 
File returned movies and games or replace on for hire displays according to store policy. 

Forms

Assessment Cover Sheet

SIRRRPK013A - Hire and sell video and DVD products and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRRRPK013A - Hire and sell video and DVD products and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: